Legal
Last updated: June 17, 2026
Order requests are reviewed before invoicing. Once an approved order is invoiced, paid, and shipped, all sales are final. We do not accept returns or issue refunds for products that have shipped.
If you receive an item that is visibly damaged or incorrect, contact us within 7 days of confirmed delivery with your order number and a description of the issue. We will ship a replacement at no cost when the claim is verified.
If your US warehouse order tracking shows no movement for 14 business days, contact us. We will investigate with the carrier and reship one time if the order is confirmed lost.
CRL currently ships only within the United States. Orders with non-US shipping destinations are not accepted.
Refund and shipping inquiries: [email protected]